Support
Let's get you unstuck
Most answers are already in the knowledgebase, and searching it is the quickest way to a fix. If you have Pro and still need a hand, open a ticket and we'll take it from there.
Three steps to an answer
Step 1
Search the knowledgebase
More than fifty articles written from the plugin's handbook, covering setup, courses, quizzes, reports and Pro.
Step 2
Check the common fixes
Troubleshooting covers what people run into most, like registration being switched off or a quiz question everyone gets wrong.
Step 3
Open a ticket
Still stuck, and you have Pro? Sign in with the email you bought with and open a ticket. We'll reply by email.
Before you open a ticket
A few details up front save a lot of back and forth. Please include:
- What you were trying to do
- What happened instead, with any message you saw, word for word
- Your WordPress version and your versions of The Nonprofit LMS and Pro
- Your theme and page builder
- A screenshot, if you can
Using the free plugin?
The helpdesk is for Pro customers, but the knowledgebase covers everything the free plugin does. If something's missing from it, tell us. We use those notes to write new articles.